REFUND AND RETURNS POLICY Thank you for choosing www.bestfloordeals.com to purchase our products. We are committed to providing you with the highest quality flooring and excellent customer service. If you are not satisfied with your purchase, we will be happy to provide you with a refund. Please read the following refund terms carefully.
Refund Policy ●Refund Period: You have 30 days from the date you received the product to request a refund. Orders older than 30 days will not be refunded. ●Product Condition: Products must be unused, uninstalled, and must include all original packaging, tags, and accessories.
Request a Refund To request a refund, please follow the steps below:
Contact Customer Service: Contact our Customer Service team via email at client.relations@bestfloordeals.com. Please provide your order number and the reason for your refund request.
Obtain a Return Authorization: Our Customer Service team will review your request and provide you with a Return Material Authorization (RMA) number if you qualify for a refund.
Prepare your return: Pack and return the product with your RMA number as instructed and mail to the designated address. Please make sure to use the tracking service so that we can confirm the return of the item.
Refund Processing ●Once we receive the returned product and pass inspection, we will process your refund request. ●The refund will be processed through your original payment method and may take up to 5 business days to be available, depending on your bank or credit card company.
Shipping Costs ●Original shipping costs are usually not refundable unless we send the wrong item or the product is defective. ●Return shipping costs are borne by the customer unless the product is defective or wrong.
Special Products Some specific types of products (such as custom orders, clearance items) will not be subject to the refund terms. Please make sure you understand these special policies before purchasing.
Changes to Terms We reserve the right to change the refund terms at any time. When the refund terms change, we will post the latest version on the website and notify you if necessary.
Contact Us If you have any questions about the refund terms, please contact us via the following methods: ●Email: client.relations@bestfloordeals.com
We thank you for your support of www.bestfloordeals.com and look forward to providing you with quality products and services!
